In a strategic move that enhances both digital capabilities and global reach, Verizon Business (NYSE:VZ) announced a comprehensive partnership with HCL Technologies (HCLTech), making HCLTech its primary Managed Network Services (MNS) collaborator for all global enterprise customers.
HCLTech’s reputation as an industry leader in Managed Network Services has been further solidified by being positioned furthest for “Completeness of Vision” and “Ability to Execute” in the 2022 Gartner® Magic Quadrant™ for Managed Network Services.
Unified Collaboration for Enhanced Customer Experience
Under this partnership, Verizon Business (NYSE:VZ) will spearhead customer acquisition, sales and planning, while HCLTech will be responsible for post-sale implementations and ongoing support. The collaboration aims to offer a modernized, highly digitized experience with data-driven service models.
This joint endeavor will also entail the transition of a select group of Verizon Business Global Customer Operations staff to HCLTech, ensuring a seamless and tightly coordinated execution at the enterprise scale.
Digital Innovation and Future-Ready Services
The synergized efforts of Verizon Business (NYSE:VZ) and HCLTech will provide customers with an enhanced Managed Network Services portfolio, including modernized frictionless interfaces, broad end-to-end partner ecosystems, and innovative integration on a unified platform.
Customers stand to benefit from greater agility in adopting emerging technologies like 5G, SD-WAN, and SASE capabilities, which are instrumental in navigating complex operating environments across various locations, geographies, and devices.
“IT/OT convergence is the future of data-centric business operations,” said Kyle Malady, CEO of Verizon Business. He expressed his belief that the partnership with HCLTech will enable customers to swiftly incorporate next-gen technologies like 5G and SD-WAN into their operations, facilitating modern service delivery.
C Vijayakumar, CEO and Managing Director of HCLTech, emphasized that Managed Network Services is central to HCLTech’s business. He highlighted the collaboration’s potential to enhance network capabilities, improve customer interfaces, and enable enterprises to achieve better business outcomes and market reach.
A Strong Track Record and Bright Future
Verizon Communications Inc., headquartered in New York City, generated revenues of $136.8 billion in 2022. As one of the world’s leading providers of technology and communications services, Verizon has been a pioneer in launching commercial 5G and other cutting-edge technologies.
HCLTech, a global technology giant, operates across 60 countries with more than 223,000 people. Their consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion, demonstrating their industry leadership across digital, engineering, cloud, and AI domains.
The partnership between Verizon Business and HCLTech is poised to usher in a new era of large-scale wireline service delivery for enterprise customers. By leveraging their unique strengths and market-leading capabilities, the collaboration sets a new benchmark for Managed Network Services.
With an eye on the future, the alliance promises to enable customers to scale their network services, converge IT/OT undertakings, and adapt to the rapidly changing technology landscape. The alignment between these two global leaders marks a significant step toward a more agile and digitally optimized world.
Verizon icons created by Freepik – Flaticon
Author Kristen Moran 
