ePlus Launches Co-Delivered Architecture Support Services for Cisco and Adjacent Technologies
Branded solution builds on Cisco Partner Lifecycle Services portfolio to complement ePlus’ existing services portfolio
Nov. 2, 2022
/PRNewswire/ — ePlus inc. (NASDAQ NGS:
) announced today that it is the first North American partner to be qualified in the Cisco Partner Lifecycle Services Support (PLS-S) program. The ePlus branded solution, ePlus Lifecycle Services Support (eLSS), was developed to centralize and streamline the technical support experience by providing first-call multi-product, multi-vendor architecture support for Cisco and adjacent technologies.
Through program participation, customers may benefit from speedier times to resolution, expedited connection to solution experts, minimized IT and business disruption, and predictable costs to plan for expansions or new deployments. Leveraging a unique combination of people, process, and tools, eLSS complements ePlus’ existing services portfolio, which includes Enhanced Maintenance Support for device-level issues as well as full managed services for proactive monitoring and management.
“ePlus is pleased to participate in the Partner Lifecycle Services Support program. In fact, we were the first Cisco partner in the Americas, and the second worldwide, to build out services through PLS-S,” said
, chief operating officer at ePlus Technology. “It is an example of how ePlus and Cisco are responding to shifts in how technologies are consumed and supported through a lifecycle approach. ePlus eLSS complements services for customers with complex architecture solutions and the co-delivered model features automated, integrated, and shared ticket data for efficient and accelerated issue resolution.”
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ePlus has an unwavering and relentless focus on leveraging technology to create inspired and transformative business outcomes for its customers. Offering a robust portfolio of solutions, as well as a full set of consultative and managed services across the technology spectrum, ePlus has proudly achieved more than 30 years of success in the business, carrying customers forward through adversity, rapidly changing environments, and other obstacles. ePlus is a trusted advisor, bringing expertise, credentials, talent and a thorough understanding of innovative technologies, spanning security, cloud, data center, networking, collaboration and emerging solutions, to organizations across all industry segments. With complete lifecycle management services and flexible payment solutions, ePlus’ associates are focused on cultivating positive customer experiences and are dedicated to their craft, harnessing new knowledge while applying decades of proven experience. ePlus is headquartered in
, with offices in
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, and Asia‐Pacific. For more information, visit
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